Privacy Policy

Hello Chonky Cookie Co., LLC ("Hello Chonky," "we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit hellochonky.com, shop.hellochonky.com, gifts.hellochonky.com, or our stores, place an order, contact us, apply for a job, or join our text-message program — and how we use and protect it.

Information we collect

• Contact information: name, email address, mobile phone number, and shipping or billing address.
• Order information: items purchased, delivery details, and order history. Payments are processed by our payment provider (Stripe); we do not store full card numbers.
• Account information: if you create an account, your login email and preferences.
• Messages you send us: contact-form submissions, emails, and text messages.
• Job applications: the information you provide when applying, including work history and any résumé you upload.
• Text-message consent records: that you opted in, the date and time, the wording you agreed to, and technical data such as IP address and browser type used to submit the form.
• Usage information: basic technical data such as device, browser, and pages visited.

How we use your information

• To process, ship, and deliver orders and provide customer support.
• To send the text messages you opted in to: customer care replies, order and delivery updates, application updates, and — only if you separately agreed — promotions.
• To send order and account emails, and marketing emails if you subscribed (you can unsubscribe at any time).
• To review job applications.
• To keep records of consent as required by law and carrier rules, prevent fraud and spam, and improve our sites.

SMS / text messaging

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help. Details are on our Text Messages page.

How we share information

We do not sell your personal information. We share information only with service providers who help us operate — such as payment processing, shipping carriers, email and text-message delivery, and website hosting — and only as needed to provide those services, or when required by law.

Data retention & security

We keep order, consent, and application records as long as needed for our operations and to meet legal, tax, and carrier requirements, and we use reasonable administrative and technical safeguards to protect your information.

Your choices

• Opt out of text messages at any time by replying STOP.
• Unsubscribe from marketing emails using the link in any email.
• Request access to, correction of, or deletion of your information by contacting us below.

Children

Our sites are not directed to children under 13, and we do not knowingly collect their information.

Changes

We may update this policy. The "Last updated" date above shows when it last changed.

Contact us

Hello Chonky Cookie Co., LLC
Mailing address for legal notices: 102 Commerce Drive, Enterprise, AL 36330
Email: greg@hellochonky.com